EDU 627: Change and Quality Management

Change Management and Quality Management are extremely important for instructional design because in order to properly manage a project and have it be successful, these are the things that need to get done.

Kotter’s 8 Stage Change Process (n.d.) is the foundation to an entire instructional design project, including: create a guiding coalition, develop a vision and strategy, generate short term wins, and consolidate gains. These steps ensure and support quality management, enhancing product quality and process quality. The role of the project manager and the 8 Stage Change Process are similar in the sense that both establish a sense of urgency, create a guiding coalition, develop a vision and strategy, etcetera. Basically, the 8 Stage Change Process IS the exact method same as the description of the role of the project manager.

I strongly believe that Kotter’s 8 Step Change Process ensures and supports quality management in the sense that it holds the project manager accountable for product and process quality. However, in order for this to be supported, as with many things, product and process quality needs to be measured. One of the greatest ways to assess product and process quality is through metrics.

Generally, according to UpEDU (2014), “All metrics require criteria to identify and to determine the degree or level at which of acceptable quality is attained. The level of acceptable quality is negotiable and variable, and needs to be agreed upon early in the development lifecycle” (para 4). Furthermore, measuring product quality is best achieved through “reviews/ walkthroughs, inspection, and execution” (UpEDU, 2014, para. 7). Additionally, process quality is best achieved through the use of measurement techniques such as: “progress, variance, and through the use of product quality measures” (UpEDU, 2014, para. 10).

It all makes sense to me now about how metrics ties into this entire program! When I took measurement and metircs, I understood it but didn’t quite see the full significance of how it related to the program, but now knowing how it directly ties into project management, it all makes things much clearer for me.

For more information on change management and how it works and what it means for you, view the video below!

Ultimately, the project manager has the most difficult job because they are the most responsible for the entire project. However, as stated in last week’s blog, with a strong communication plan, anything can be accomplished through the eyes of project management.


UpEDU. (2014). Concepts: Measuring quality. Retrieved from

Wedell, G. (2011). What is change management? [Video file]. Retrieved from